Privacy

Who we are

Buyer's Room is operated by T&H Collective Pty Ltd, 23 Acanthus Ave, Burleigh Heads QLD 4220. This page explains what personal information we collect and what we do with it. Questions or requests: theo@buyersroom.com.au.

What we collect

Your name, email address and membership status. If you join a waitlist: your email address, your state and where you’re up to in buying. The property addresses and listing links you send us for a report. What you post or message in the community. What you enter into the tools and walk sheets, including photos you add. Basic technical information your browser sends when you visit, such as your IP address and device type. We do not collect or store your card number; our payment provider handles payments.

Why we collect it

To run your trial and membership, tell you when a season opens if you joined its waitlist, prepare and deliver your reports, answer your questions, send you service messages, and improve the lessons and tools. We do not sell your information and we do not use it to make decisions about you.

Who we share it with

The service providers we use to run Buyer's Room: the community platform (Circle), our payment provider, our website host, our email provider and the licensed property data providers we query to build a report. They receive only what they need to do that job. Some of them store information outside Australia. We may also disclose information where the law requires it.

Advertising and measurement

If you reach our site from one of our ads, we measure whether the ad led to a waitlist sign-up. Our site may use Meta’s pixel, which sets cookies and tells Meta that you visited and whether you joined the waitlist. When you join, we also send Meta the sign-up event with your email address and state in a scrambled (hashed) form, and the ad-click identifiers in your browser, so Meta can match the sign-up to the ad. Meta does not receive your email address in readable form from us. We keep the campaign tags of your visit (for example, utm_source) with your waitlist entry. You can control ad tracking in your browser settings and in your Facebook and Instagram ad preferences.

How long we keep it

For as long as you are a member and for a reasonable period afterwards so we can deal with questions, refunds and legal obligations. Ask us and we will delete what we are not required to keep.

Your choices

You can ask to see, correct or delete the personal information we hold about you by emailing us. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Security

We limit access to the people who need it to deliver your membership and reports, and use providers that encrypt information in transit. No system is perfectly secure; tell us straight away if you think your account has been misused.

Changes

We may update this page. The date below shows the latest version.